Get in Touch with Terea
At Terea, your journey toward a refined, smoke-free experience is our top priority. Whether you have questions about the SMARTCORE INDUCTION SYSTEM™, need assistance with your device, or simply want to learn more about our tobacco blends, our dedicated support team is here to help.
We believe that premium technology deserves premium support. Below, you’ll find all the ways you can reach us.
📧 Email Support
For non-urgent inquiries or detailed technical feedback, feel free to drop us a line. We aim to respond to all emails within 24 business hours.
-
General Inquiries: sales@tobaccoheat
Technical Support & Troubleshooting
If you are experiencing issues with your induction device, we recommend visiting our Online Support Center before reaching out. Many common questions regarding battery life, stick insertion, and haptic feedback can be resolved instantly through our guided tutorials.
Pro Tip: Make sure your device is registered to take full advantage of your warranty and receive the latest firmware updates.
Send Us a Message
Please fill out the form below, and a member of our team will get back to you shortly.
| Field | Requirement |
| Full Name | Required |
| Email Address | Required |
| Inquiry Type | (e.g., Device Support, Order Status, General Question) |
| Message | Please be as detailed as possible |
(Form Submit Button)
Frequently Asked Questions
Where can I buy Terea sticks?
Terea sticks are available at authorized retailers and via our online store for verified adult users. Use our Store Locator to find a boutique near you.
How do I claim my warranty?
If your device is malfunctioning, please have your device serial number ready and contact our phone support or visit the “My Account” section on our website to initiate a claim.
Are there age restrictions?
Yes. You must be at least 21 years of age to purchase Terea products or access our support services. Age verification is required for all inquiries.